Privacy Policy
Last updated: May 29, 2026
Introduction
RelWave ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our database management and visualization platform, including our website and desktop applications.
Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information You Provide:
- Account registration data (name, email, password)
- Database connection credentials (stored encrypted locally)
- Profile information and preferences
- Communication when you contact us for support
- Payment information (processed securely through third-party providers)
Information Collected Automatically:
- Usage analytics (features used, interactions)
- Device information (OS, browser, application version)
- IP address and approximate location
- Performance metrics and error logs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for:
- Providing, maintaining, and improving our services
- Processing transactions and sending related information
- Sending technical notices and support messages
- Responding to your inquiries and requests
- Analyzing usage patterns to enhance user experience
- Detecting and preventing fraud or security issues
- Complying with legal obligations
- Marketing communications (with your consent)
3. Data Storage and Local Processing
RelWave is designed with privacy in mind. Your database connection credentials are stored encrypted on your local device, not on our servers. Database queries and data processing primarily occur on your local machine. We do not store or have access to your database content unless explicitly shared for support purposes.
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- With service providers who assist in our operations (e.g., hosting, analytics)
- When required by law or legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement comprehensive security measures including encryption (SSL/TLS), secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
You have the right to:
- Access, review, and correct your personal information
- Request deletion of your account and associated data
- Opt-out of marketing communications
- Control cookie preferences
- Request data portability
7. Retention of Information
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion at any time, subject to legal retention requirements.
8. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using RelWave, you consent to such transfers.
9. Children's Privacy
RelWave is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: